Frequently Asked Questions

Here are some of our more frequently asked questions. If you do not see the information you are looking for, please send us an email at shadi@shabandshadi.com.au

1. What is your Return/Exchange Policy?

We want you to be completely satisfied with your purchase but as a small boutique, we are unable to offer refunds if you change your mind, however if the item you have purchased is faulty, we will offer you a replacement once we have assessed the item. 
If you wish to bring your items in store for an exchange, the items must be new with all tags attached and be within 7 days after receiving your goodies.

2. Where does Shab & Shadi ship to?

Currently, Shab & Shadi is only shipping throughout Australia. International shipping is certainly something we are wanting to implement in the not-to-distant future, so please check back in periodically for details. If you’d like to be notified by email when International shipping becomes available, please subscribe to our newsletter and you will know the second it happens!

3. How much is shipping? 

Generally, shipping prices follow these guidelines:

500g-2kg: $10
2.01kg-5kg: $15
5.01kg-10kg: $20

Please note that due to size and fragility, for all artworks, you will be able to collect in store or we will be able to arrange for a specialised courier for delivery. The cost of the courier will be provided within 24hours after purchase online - if you would like to know the cost of delivery before the purchase, please send us an email at shadi@shabandshadi.com.au with the artwork you are interested in and the delivery location. 
4. How long will it take to send my order?
We will send your order within 24 hrs from receiving your order. Orders will take up to 3 working days (Australia wide). For International orders depending on the Country, please allow up to 2 weeks but sometimes less.
5. Can I order online, and pick up my order in store? 
Absolutely you can. We love making shopping easier for our lovely customers. Place your order online and pop into Shab & Shadi to collect your order.

6. I found a certain product in store, but can't find it online. Why is that?

Some of our products are uniquely seasonal and can only be purchased in store. If you know what you would like, but can’t make it back to our shop in The Rocks, send us an email at shadi@shabandshadi.com.au for us to put it aside, or make payment over the phone and send it to you directly.

7. There's a product I want, but your website says that you're out of stock. Do you do special orders?

We will look into the possibility of a special order; however, this all depends on the availability of stock with suppliers, as well as their ordering requirements. Hit us up through our contact page and let us know what you’re after and we can answer on a case by case basis.

Alternatively, if you would like us to notify you when we get the item back in stock, please send us an email at shadi@shabandshadi.com.au with the product you are after, and we will let you know when we get it back in!

8. What credit cards/payment types do you accept?

We accept Visa, Mastercard, American Express and PayPal. All payments are secure.  

9. Where is your physical store located?

Nestled in the heart of Circular Quay, Shab & Shadi is based in Sydney’s iconic spot, The Rocks.  You can come visit us as Shop 2.02, 140 George Street, The Rocks NSW 2000.

10. Do you have social media, and how can we find it?

You bet we do! You can find us on both Facebook and Instagram. Links can be found to our social media accounts at the top of the website, or just look up Shab and Shadi on Facebook, or @shab.shadi on Instagram to find us. If you want to follow us for new products or inspo, we’d love to see you there.